Store Policies

Online Security
Firstly ordering online with us is safe and secure! our website is checked quarterly by Security Metrics to ensure that the highest security standards are maintained, which significantly reduces the risk that our site will be compromised and credit card or other sensitive data will be stolen or misused.

"We take your online security very seriously"


Payments
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure. Due to credit card fraud your delivery address must match the registered address of your credit card.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also pay by bank transfer to:

Sunshine Solar - UK Bank Account Details (GBP)

Bank: The co-operative bank

Account No: 68255897

Sort Code: 08 92 50

 

Sunshine Solar - International Bank Account Details (GBP)

GB54 CPBK 0892 5068 2558 97

Bank Identification Code

CPBK GB22

If you pay by bank transfer please let us know as soon as payment has been made so our accounts department can identify the transaction avoiding any delay in despatching your goods.


Return / Refund Policy
If you receive damaged goods we must be notified within 24 hours of receiving the goods, you MUST open the parcel straight away to check for breakages, as obviously we cannot be responsible for a customer dropping the product and causing damage.

Any return must be authorized before sending goods back, it is the customers responsibility to pay for charges to return the goods to us. We do not collect goods, it is the customers responsibility to return products to us in the same condition in which they were received.


Delivery Information
To UK main land, delivery costs are automatically calculated based on the products ordered. We will always endeavour to deliver stock items to you on a next day delivery service if the order is receieved before 2pm Mon - Thurs.

To check wether we can deliver to a destinaton outside the UK please contact us by telephone or email where we will also be able to give you a transport cost. If you require something urgently please send us an email.Please double check the delivery address you give us, you will be required to give us a delivery address where there is a person available to take delivery between 8.30am and 5.30pm Mon-Fri.

The payment address MUST match the delivery address due to credit card fraud.


Prices and Specifiations
All prices shown include VAT. Goods are charged at price shown on the product pages on the date the customer places the order. Prices are correct at time of publication. We reserve the right to cancel/refund orders where a price has changed.

All pictures on this website are for illustration purposes only and the product supplied in exceptional cases may vary from the pictures shown, but the alternative product will be of the same or higher specification.


Complaints
If we should receive a complaint about any part of our service by e-mail then it will be dealt with promptly (we will reply within 5 working days). It will also be dealt with confidentially and effectively.